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Masterclass Booking and Cancellation Policy
Our classes and workshops are in high demand, and full payment is required in advance to secure your spot. Please carefully review the following terms before booking:
1. Non-Refundable Policy: Fees are non-refundable unless the class or workshop is cancelled by Ceramics Sculpture Studio.
2. Rescheduling: If you wish to reschedule, you must notify us at least 14 working days prior to the class or workshop. Transfers to other classes or workshops are permitted only within this timeframe.
3. Late Cancellations: For cancellations made within 14 days of the class, we cannot provide refunds or rescheduling.
4. Missed Classes: The masterclass consists of three sessions. If you fail to attend one, multiple, or all sessions, the full fee remains payable, and no refunds will be issued.
5. COVID and Illness:
• 8+ days’ notice: Refunds are available.
• 7 or fewer days’ notice: No refunds or rescheduling are available.
6. Glazing and Artwork Collection:
• The studio takes responsibility for glazing your artwork. The type of glaze (e.g., transparent, matte, glossy white, or another color) will be clearly communicated at the start of the class.
• Glazed pieces will be ready for collection within 3–4 weeks.
• You will receive an email once your work is ready for collection. Artworks must be collected within 14 days of this notification. If not collected within this timeframe, the pieces may be discarded or donated.
Thank you for your understanding and support of these policies, which ensure we can provide the best experience for all participants.
