Terms of Service
All vessels are handmade in our London studio by potter designer Cosmin Ciofirdel.
All packages will be sent via the carrier of our choice within 1-3 days after your order is placed. All shipments are shipped from our studio in London, UK.
International customers are responsible for all customs and duty fees that are incurred during transit.
All of our shipments are fully trackable. The normal delivery time is 1-4 days once a package has been shipped from our studio.
All prices listed on our site are in GBP and charged to your credit card in Great British Pounds. As an alternative customers are able to pay by BACS by prior arrangement.
Please note it is not possible to make a delivery to a PO Box.
Countries we ship to
Cancellations must be made within 24 hours of placing an order. Please email us at firstname.lastname@example.org and we will be happy to help.
Returns & Exchanges
If you are not satisfied with your product for any reason, you may return it for a refund. The valid returns period is 14 days for UK and international customers. The period begins upon receipt of delivery. Please email us at email@example.com to let us know before shipping anything back. Customer is responsible for the cost of return shipping. The only time the customer is not liable is if there is a fault with the product.
Due to the delicate nature of our products, we make every effort to pack each item securely to ensure safe delivery. Please examine your order upon arrival for any damage that may have occurred during shipping. All damage claims must be made in writing within 7 days of receipt of goods.
Unfortunately, we are unable to process a replacement of a product as all of them are unique and have been designed as one-off.
All products must be returned in their original packaging with all enclosed documentation and the packaging cannot be broken or in any other way damaged, neither can the product. Any item that is returned to the studio broken due to poor packaging for delivery may not be refunded.
When we receive the product, the refund will be processed back to your original method of payment. We will refund the value of the purchased product, but not the original shipping fee. We cannot refund duties or taxes.
Please note that when you return a product it is very important to state the order number as well as your name and address. Furthermore, a detailed description of the problem is necessary if you have a claim. Remember to provide us with a receipt for your shipping fees if we have to reimburse them.
An email confirmation of the refund will be sent to you once the refund has been initiated. Please note funds can take up to five business days to show in your account once transferred. If the refund has still not been received after this period, please contact your bank to ask if they can see any pending transactions. If they cannot, then please contact us at firstname.lastname@example.org
To return your product(s), please post them via a secure, tracked method to:
Ceramics Sculpture Studio
Kingsgate Workshops Trust, Studio 12
114-116 Kingsgate Road
London NW6 2JG
Ceramics Sculpture Studio is not responsible for returned items that are lost in transit.
We have made every effort to accurately photograph the finishes and colours of products. However, slight differences can sometimes occur between the photographic representation and the actual product. Please keep in mind that everything is handmade and glazes or colours may vary.
For any other questions please contact us at email@example.com